Effective July 9, 2026
This Refund Policy covers paid subscriptions to ParseDirect. It supplements our Terms of Use, which governs your use of the Service generally.
All fees are non-refundable, including for partially used billing periods, except where required by applicable law (for example, statutory withdrawal rights in the EU/UK for consumers, described in Section 3 below).
You can cancel your subscription anytime from Settings. Cancellation stops future billing but does not refund the current billing period — you'll keep access to your plan's features and page-credit allotment through the end of the period you've already paid for.
If you're a consumer in a jurisdiction that grants a statutory right to withdraw from or cancel a digital-goods purchase (for example, the EU/UK 14-day cooling-off period), nothing in this policy limits that right. Contact us at hello@parsedirect.com and we'll process it accordingly.
If you believe you were charged in error — for example, a duplicate charge or a charge after you cancelled — email hello@parsedirect.com with your account email and the transaction date, and we'll investigate and correct it.
Our payment processor, Paddle, acts as the merchant of record for all ParseDirect purchases and handles payment collection, sales tax, and refund disbursement on our behalf. Approved refunds are issued to your original payment method by Paddle.
Questions about a charge or this policy? Email hello@parsedirect.com.